Exchanges & Returns
Standard Return Policy
Our return policy for online orders is valid for 30 days from the date of delivery. If 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.
Please note that return policies for in-store purchases may vary and are subject to the policies applicable at the time of purchase.
Extended Holiday Returns & Exchanges
For your convenience during the holiday season, orders placed between October 15, 2026 and December 24, 2026 may be returned or exchanged through January 31, 2027.
Return Eligibility
To be eligible for a return, your item must:
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Be unused and in the same condition in which you received it.
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Be in its original packaging.
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Include all original tags and accessories, where applicable.
How to Initiate a Return
To initiate a return, please create an account for details or email us with your order number and the reason for your return. Our team will provide you with instructions regarding your return.
Refunds
Once your return has been received and inspected, we will send you an email confirming receipt of your returned item. We will also notify you once your refund has been processed.
Approved refunds will be issued to the original method of payment.
Exchanges
If you would like to exchange an item for the same product, please contact us at shop@zoolooleather.com.
Once your exchange has been approved, please send your item to:
Zooloo Leather
2517 Avenue U
Brooklyn, NY 11229
United States