Returning a purchase for a refund or an exchange:

When shipping a return, you must include a copy of the original packing slip within 45 days of purchase. All returns and exchanges must be new and unused, and contain all original tags and accessories.

We will not accept CODs or third-party billing for returned merchandise.

You can expect a refund in the same form of payment originally used for purchase.Your refund will include the cost of the item, plus any applicable sales tax. All refunds are issued with 7 days upon delivery. Exchanges will be made with 3 days of delivery of your packages.

All US exchanges will be free of charge for standard shipping.  There will be an additional charge for expedited shipping.

For questions and concerns about our return policies please feel free to contact us at shop@zoolooleather.com or 7186265201

RETURN MAILING ADDRESS:

Zooloo

2515 Avenue U

Brooklyn, NY 11229